Welcome to Mix-Living (“we,” “us,” or “our”). These Terms & Conditions govern your use of our website (www.mix-living.com) and all purchases made through it. By accessing our site or placing an order, you agree to be bound by these terms. If you disagree, please refrain from using our services.

  1. Definitions
    “Customer,” “you,” “your”: The individual or entity using our services.
    “Products”: Goods available for purchase on our website.
    “Order”: A legally binding agreement to purchase Products.
    “Content”: Text, images, logos, videos, and other materials on our website.
  2. General Provisions
    Company Details: Operated by STAY HOME & SHOP LTD, registered in England & Wales (Company No. 13003415). VAT Registration Number: GB 366585846. Registered Office: 2 Garden Crescent, Failsworth, Manchester, England, M35 0SX
    Eligibility: You must be 18+ and legally capable of entering a binding contract. Orders are accepted only within the UK.
    Amendments: We reserve the right to modify these terms at any time. Continued use after updates constitutes acceptance. Material changes (e.g., pricing, returns) will be notified via email or website banners.
  3. Orders & Contracts
    Order Process: Select Products and proceed to checkout. Enter billing/shipping details and payment information. Review and confirm your Order. Receive an Order Confirmation email (this is not an acceptance of your Order). A binding contract is formed only when we dispatch your Order and send a Dispatch Confirmation.
    Cancellation: We may cancel Orders for reasons including, but not limited to: Product unavailability, Pricing errors (you will be refunded immediately), Suspicion of fraud or breach of these terms. You may cancel Orders before dispatch via Contact Us.
    Pricing & Taxes: All prices are in GBP (£) and inclusive of VAT (where applicable). Prices may change without notice. Discounts/promotions are subject to specific terms.
  4. Payment
    Accepted Methods: Credit/Debit Cards (Visa, Mastercard), Digital Wallets (Apple Pay, Google Pay), Klarna: Split payments, pay later, or financing options (subject to Klarna’s Terms).
    Security: Payments are processed via PCI-DSS compliant gateways (e.g., Stripe, Klarna). We do not store card details.
    Failed Payments: If payment fails, we reserve the right to suspend delivery until resolved. Repeated failures may result in account restriction.
  5. Delivery
    UK Delivery: Standard Shipping: 4-5 working days. Free Shipping: Orders over £100. Collection Point: 2 Garden Crescent, Failsworth, Manchester, M35 0SX (4-5 working days, no fee).
    Delivery Terms: Ownership of Products transfers to you upon delivery. We are not liable for delays caused by carriers, customs, or unforeseen events (e.g., extreme weather). Failed deliveries (e.g., incorrect address, unclaimed parcels) may incur restocking fees.
    Tracking: A tracking number is provided via email upon dispatch.
  6. Returns, Refunds & Exchanges
    Returns Policy: Return most Products within 30 days of delivery. Items must be unused, in original packaging, with tags attached. Exclusions: Custom-made, personalized, or hygiene-sensitive items.
    Refund Process: Refunds are issued to the original payment method within 5 business days of receiving returns. Partial refunds may apply for damaged/missing items (see Refund Policy).
    Faulty Products: Contact us within 48 hours of delivery for replacements/refunds. Proof of damage (e.g., photos) may be required.
  7. Intellectual Property
    Ownership: All Content (logos, product designs, text) is owned by Mix-Living or licensed to us. Unauthorized use (e.g., copying, reselling) is prohibited.
    User-Generated Content: Reviews, photos, or feedback submitted to us may be used for marketing (with credit to you).
    Trademarks: “Mix-Living” and associated logos are registered trademarks.
  8. Privacy & Data Protection
    Data Collection: We collect personal data (name, address, payment details) to fulfill Orders. Cookies track browsing behavior for analytics and site optimization.
    Data Sharing: Shared only with essential partners (carriers, payment processors) under strict confidentiality. Never sold to third parties.
    Your Rights: Access, correct, or delete your data via info@mix-living.com. Opt out of marketing emails using the unsubscribe link.
    Full details: Privacy Policy.
  9. Warranties & Liabilities
    Product Quality: Products are described accurately. Minor variations (e.g., color due to screen settings) do not constitute defects.
    Limitations: We are not liable for: Indirect damages (lost profits, business interruption), Misuse of Products, Third-party actions (e.g., carrier delays). Maximum liability is limited to the Order value.
    Statutory Rights: These terms do not affect your statutory rights under the UK Consumer Rights Act 2015.
  10. Dispute Resolution
    Complaints: Contact us first via info@mix-living.com. We aim to resolve issues within 14 days.
    Governing Law: Disputes are governed by English law. Courts of England & Wales have exclusive jurisdiction.
    Mediation: If unresolved, parties agree to attempt mediation through a certified UK mediator.
  11. Sustainability & Ethics
    Packaging: 100% recyclable/compostable materials. Reuse packaging for returns to reduce waste.
    Ethical Sourcing: Products sourced from suppliers adhering to fair labor and environmental practices.
    Carbon Neutrality: We offset delivery emissions via partnerships with [Insert Carbon Offset Program].
  12. Miscellaneous
    Force Majeure: Not liable for delays/cancellations due to events beyond our control (e.g., pandemics, strikes).
    Severability: If any clause is deemed invalid, the remainder of the terms remain enforceable.
    Waiver: Failure to enforce a right does not constitute a waiver of future rights.
  13. Contact Information
    For questions or legal notices:
    Email: info@mix-living.com
    Post: 2 Garden Crescent, Failsworth, Manchester, England, M35 0SX
    Phone: 07442076828
    Acknowledgement: By using our website, you confirm that you have read, understood, and agree to these Terms & Conditions in full. Thank you for choosing Mix-Living — where style meets responsibility.
    Why This Works:
    Comprehensive Coverage: Expands on legal, logistical, and ethical aspects, ensuring UK compliance (Consumer Rights Act, GDPR).
    Clarity: Detailed definitions, processes, and examples reduce ambiguity.
    Brand Alignment: Integrates sustainability and customer-centric values.
    Risk Mitigation: Limits liability, addresses disputes, and clarifies intellectual property rights.
    Future-Proofing: Flexible structure accommodates business growth (e.g., international shipping, new payment methods).